To make a booking we need to know

• Your credit card details

  ( We accept Visa or Master Card only). Including the 16 digit card number, the expiry date, the name on the card.

• Name

  If you are booking for more than one person, please let us know the number of people and all of their names.

• Your check-in date / check-out date

• The type of room

  You want - dorm/single/double (please check with us that the rooms or beds you want are available before booking)

• Your contact phone number

  City and country. And the hours you are available to be contacted in your country.

• Your arrival time at Kiwi House.

  And your flight number and flight arrival time if you are arriving at Christchurch Airport on the day you will be coming to Kiwi House. We can keep an eye on your flight on the internet.

• Our latest check in time is 7pm. It will take at least 1hour to pass through immigration and customs at Christchurch International terminal and another half hour to get Kiwi House. So check your flight arrival time before you make your booking with us.

  * Your booking will be confirmed as soon as we have received your booking details and if our rooms or beds are available. * Please make sure your booking was confirmed by contacting us again.

• Important

  We do not accept any change of details nor cancellation of your booking after confirmation. In the event of cancellation or changing of your booking details, your card will be charged for the original booked total accommodation fee or up to NZ$200/person, if the total accommodation fee was greater than $200.If you will be staying for more than 4 weeks, we require that you enter into a rental agreement and that you pay a NZD$200 cash deposit which will be returned upon check out. Early cancellation of contract will result in a penalty not exceeding NZD$200 * If you need transport from Christchurch city centre, we can come and pick you up between the hours 9am-9pm, depending on how busy we are. (Just ring and try us, the number is 377-9287)

• Please let us know your Kiwi House arrival time when you are making your booking with us. This way we will know when to expect you and it will speed up the checking-in process. Our gate is locked 24 hours, 7days, but we have a doorbell at our gate. Please ring it when you arrive.